FAQ

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FAQ2018-02-24T11:46:52+08:00
What forms of payment are accepted?2015-01-02T11:07:21+08:00

At Us 2 U Plumbing we accept all forms of payment including cash, credit cards, electronic funds transfer and cheques.

Is Us 2 U Plumbing fully licensed and insured?2014-11-23T18:37:21+08:00

Yes, Us 2 U Plumbing has fully licensed and registered plumbers and gas-fitters with 20 years experience in the industry. We are also fully insured, with business indemnity insurance of $10 million coverage.

Can customers obtain free quotes and advice?2014-11-23T18:38:09+08:00

Yes, Us 2 U Plumbing provides free detailed quotes and advice. Our quotes and advice is provided at no obligation to retain Us 2 U Plumbing.

Does Us 2 U Plumbing charge a call-out fee?2015-01-16T14:04:26+08:00

No, Us 2 U Plumbing does not charge call-out fees.

Why choose Us 2 U Plumbing Perth?2015-01-16T14:03:50+08:00

We are extremely professional, reliable and cost-effective plumbing experts with 20 years experience in the industry. We are perfectionists in what we do and therefore always produce the highest standards of service and workmanship. Our goal is to produce the best plumbing solution for our customers, as quickly as possible and as cost-effectively as we can. If you have a plumbing problem of any kind – Us 2 U Plumbing will have the solution.

Do you charge by an hourly or 30 minute charge out rate?2014-11-23T18:39:45+08:00

Us 2 U Plumbing is aware that some plumbers charge by 30 minute time slots (or less). At Us 2 U Plumbing we charge a flat conservative hourly rate plus the costs of materials (although if we attend for less than an hour we do not charge a full hour). We do not charge more for the first 30 minutes or first hour as many plumbers do. We take every step to reduce costs for our customers. Call for a free quote today.

Can you produce reports for insurers, builders and strata managers?2014-11-23T18:42:14+08:00

Yes we can produce reports – often at no cost. Our reports are always detailed and professionally written and offer comprehensive plans of rectification, repair or replacement as the situation requires.

What areas do you service?2015-01-16T13:58:22+08:00

Us 2 U Plumbing services all suburbs in Perth – we will travel to where you are.  A great many of our customers are in the Western Suburbs of Subiaco, Nedlands, Dalkeith, Cottesloe, Claremont and Mosman Park, but we also cover most of the Perth metro area.

What services do you provide?2018-02-24T11:46:52+08:00

Us 2 U Plumbing provides all plumbing services including: wet area and kitchen renovations, general plumbing maintenance, service, installation and repair of drains, unblocking blocked drains, identifying the source of water ingress and rectifying, installing soakwells and stormwater, attending on emergency call-outs, gas-fitting and repair, hot water system installation and repair, roof plumbing, commercial plumbing and much more.

I read that the proprietor of Us 2 U Plumbing is a sessional member at the State Administrative Tribunal of Western Australia – what does that mean?2015-01-16T14:01:15+08:00

The State Administrative Tribunal of Western Australia (SAT) hears and decides complaints made against various professional and trade industries – including the plumbing industry. As a sessional member of SAT, Shane Wallace, the proprietor of Us 2 U Plumbing Perth, presides on a panel, comprising of legal or judicial members, and assists in deciding whether a plumber
ought to keep their plumbing license or whether they ought to be disciplined in some way due to unsatisfactory conduct in the industry.

Therefore Shane helps to regulate the plumbing industry. The SAT also hears complaints made against plumbers because of the standard of their workmanship. Shane also presides on panels hearing those complaints which can result in orders being made that the plumbing work has to be rectified (if found to be faulty).

Us 2 U Plumbing therefore holds a standing in the industry no other active Perth plumber has achieved and which is another reason why Us 2 U Plumbing is a standard above other plumbers in Perth.

What are the payment terms for Us 2 U Plumbing?2018-02-24T11:46:52+08:00

We have Terms of Trade on our website which set out our full payment terms. Us 2 U Plumbing prefers payment on the day or within 7 days of the date of our invoice. However, we can and do agree other payment terms with clients, particularly commercial and regular clients and we are happy to be flexible as the situation requires it.